Terms of service

Terms & Conditions

Effective Date: January 1, 2024
Last Updated: April 1, 2025

Welcome to Melkhos. By using our website at https://melkhos.com, you agree to the following Terms and Conditions. Please read them carefully before placing an order or browsing our store.

These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, or contributors of content.

1. Use of the Website

By accessing or using our site, you agree not to misuse it in any way that could impair its functionality, interfere with other users, or violate any applicable laws. We reserve the right to deny service to anyone for any reason at any time.

2. Accuracy of Information

We do our best to ensure product details, descriptions, and prices are accurate. However, errors may occur, and we reserve the right to correct any inaccuracies, even after an order has been placed.

3. Orders & Payment

When you place an order with us:

  • You agree that all billing and shipping information provided is accurate.

  • You authorize us to charge the full amount of the order (including taxes and shipping fees) to your payment method.

  • Orders are processed securely via Shopify’s checkout system.

If an item becomes unavailable after you’ve placed your order, we will notify you and issue a refund if necessary.

4. Custom Orders

Custom apparel orders (e.g., singlets, team gear, branded products) are final once placed. No changes or cancellations can be made once production begins. Please confirm all design, sizing, and order details before submitting.

5. Processing & Shipping

Please refer to our full shipping and order timeline here:
https://melkhos.com/pages/processing-fulfillment-time-policy

This outlines production lead times, processing windows, and estimated shipping timeframes. Delays caused by shipping carriers are outside of our control.

6. Returns & Exchanges

Our complete Return Policy can be found here:
https://melkhos.com/pages/return-policy

We do not offer returns or exchanges on custom items unless there is a verified manufacturing defect. Standard items may be returned under specific conditions outlined in the policy above.

7. Privacy & SMS Communication

Please refer to our full Privacy Policy for information on how we collect and use your data:
https://melkhos.com/pages/privacy-policy

By placing an order or contacting us, you may receive transactional updates via SMS. These include order confirmations, shipping notices, or customer support replies. You can reply STOP to unsubscribe at any time. Message and data rates may apply.

8. Data Rights – California Residents

To comply with the California Consumer Privacy Act (CCPA/CPRA)

This page outlines how to opt out of data collection and what personal information we may collect during your shopping experience.

9. Intellectual Property

All content on the Melkhos site—including images, logos, product designs, text, and graphics—is owned by Melkhos or used with permission. Reproduction or misuse is strictly prohibited.

10. Limitation of Liability

Melkhos is not liable for any direct or indirect damages arising from use of our site, products, or services. Our total liability for any claim related to your purchase will not exceed the total price paid for the product.

11. Governing Law

These Terms and your use of the site are governed by the laws of the State of California. Any disputes shall be resolved in the courts of California.

12. Contact Information

If you have any questions about these Terms & Conditions, please reach out to us:
Email: support@melkhos.com
Website: https://melkhos.com